Utuscribe, LLC operates Responder AI. This policy explains what we collect, how we use
it, and your choices.
Effective date
February 16, 2026
Information we collect
- Phone numbers and message content used to provide service-related communication.
- Call and message metadata, including timestamps, basic delivery status, and routing data.
- Contact information voluntarily submitted by end users or participating businesses.
How we use information
- To respond to inquiries and facilitate customer-care communication.
- To coordinate follow-up, intake, scheduling, and callback communication between callers and participating businesses.
- To operate, troubleshoot, maintain, and improve service reliability and security.
SMS Communications
If you opt in to receive SMS messages from Responder AI, we may send you text messages
related to your inquiries, appointments, support requests, account activity, and, where
you have provided written consent, promotional updates. Message frequency varies.
Message and data rates may apply.
You can opt out at any time by replying STOP. For assistance, reply HELP or contact us
through our website.
Mobile opt-in data will not be shared, sold, or transferred to third parties or
affiliates for marketing or promotional purposes.
How SMS consent is collected
Responder AI supports written opt-in through website forms using a separate, unchecked
SMS consent box. We may also document verbal opt-in during a live phone call or intake
conversation when a customer requests service-related text follow-up.
When verbal opt-in is collected, Responder AI records the consent method, timestamp,
phone number, and staff member or workflow that captured consent. Promotional or
recurring marketing messages are sent only after written consent through a website form.
Message frequency, opt-out, and help
Message frequency varies based on the customer's interaction with the participating business.
Message and data rates may apply depending on the user's carrier plan.
End users may opt out at any time by replying STOP. End users may request assistance by replying HELP.
Sharing and selling
We do not sell personal information. We do not share personal information with third parties for marketing
or promotional purposes.
We may share information with service providers and telecommunications providers solely as necessary to
operate, support, secure, and deliver the service.
Data security
We use reasonable administrative and technical safeguards designed to protect personal information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Contact
If you have questions about this policy, contact:
support@utuscribe.com
Participating business responsibilities
Participating businesses are responsible for configuring their phone routing and customer communication
practices in compliance with applicable laws, regulations, and carrier requirements.
